Sunsha follows a high-touch strategy in managing the service
delivery. A strong, proven client-vendor engagement model is the foundation for
a successful offshore experience. Since each client has different requirements and
expectations, it is important to plan in detail from very early on and clearly define
roles and responsibilities.
Sunsha Technologies Pvt Ltd offers multiple engagement models to meet diverse needs
of global clients. You can choose from any one of the generally accepted models
below or a combination of them for different phases of your project. We can work
with you to customize a model to address your specific need. An appropriate engagement
strategy is based on a clear understanding of customer’s business drivers. Our model’s
core focus is on the customer’s innate needs like:
- Flexible resource Allocation and management with no up front investment
- Handling future needs of the customer
- Increased project profitability
- Predictable support
- Fast Delivery
- High Quality
- Low Cost
Any of these pricing models can be applied to our suite of services in custom ways
for convenience and best value for money.
- Effort based pricing or Time & Material
- Dedicated Development Facility or Retainer
- Build-Operate-Transfer (BOT) Model
- Project based pricing or Fixed bid.
- Offshore Development Center(ODC)
- Strategic Partner Model
- Milestone based billing
Time and material
This engagement model is particularly useful in contexts where the projects are
prone to specification and design changes midstream. This model gives customer greater
flexibility in terms of developing the project specification on an ongoing basis
and modifying the specifications based on the changing market needs.
In this effort based pricing model, the project cost is a function of the project
execution time and the corresponding resources deployed.
Fixed bid or Fixed cost
This option works for clients who are concerned about progress in remote projects,
milestones-based payment schedules reinforce progress monitoring. It helps justify
payment based on achievable milestone and visible progress reduces risks.
Dedicated development facility or Retainership
A Dedicated facility is an extension of the customer's own engineering/development
center. Through such dedicated facilities, we offer the best skill sets, resources,
and flexibility and time-to-market advantages to the customers, taking all necessary
efforts to protect the Intellectual Property Rights (IPR) of the customers. All
rights to the IPR developed in the Development Facility vests with the customer.
The Dedicated Facility also provides a cost effective solution to customers requiring
continuous offshore support. For such dedicated relationships, we also implement
customer specific quality/process frameworks and teams are trained for the specific
needs of a Client. The resources are paid on a retainer basis.
Build-Operate-Transfer (BOT) model
Sunsha Build-Operate-Transfer model enables customers to rapidly start offshore
operations and later transfer the offshore development center as their own subsidiary/captive
Sunsha provides the following value proposition during each phase of the process:
Build: Setup the facility and infrastructure, staff the development center, and
establish knowledge transfer. Operate: Manage the offshore organization: Program
Management, Development, QA, maintenance, enhancements, and product support.
Transfer: Register a new offshore subsidiary for the customer, transfer assets,
and handover operations.
The dedicated facility leverages Sunsha Technologies Pvt Ltd technical infrastructure,
processes and execution capabilities. The dedicated facility is staffed either by
existing Sunsha Technologies Pvt Ltd resources or by client's resources or by resources
hired specifically for engagement or a mix of them all. Sunsha Technologies Pvt
Ltd has a well-defined mechanism for the smooth transition of the facility ie its
own captive center to the client.
Clients see the following benefits by working with this model:
- Faster Time to Market
- Lower Establishment Costs
- Option of owning the facility
- Process Expertise
- Risk Reduction
Strategic partner model
Sunsha approach to Strategic Outsourcing is relationship based, technology oriented,
delivery focused, and knowledge centered. Sunsha Technologies Pvt Ltd believes strong
partnership with clients is an integral part for successful project implementation.
Sunsha Technologies Pvt Ltd offers a Strategic Partner Group (SPG) model that serves
clients with an advantage of a dedicated facility for all their development and
support needs using a combination of onsite and offshore resources.
Offshore development center
This is usually a long term engagement where the customer shares "market value"
created by the relationship. This model involves setting up of a dedicated ODC with
a shared vision. The client assures work for a dedicated number of resources for
a significant amount of time. The client would define the type of work it would
outsource and the skill levels that the offshore partner should provide. The client
would also project the resource ramp up required every quarter, if any. Sunsha Technologies
Pvt Ltd has a cost-effective offshore methodology, which can reduce client's development
The Offshore Development facility of Sunsha Technologies Pvt Ltd is a virtual extension
of the customer's operating environment in India. Sunsha Technologies Pvt Ltd would
provide dedicated facilities, a dedicated communication link and a dedicated Account
Manager who would be responsible for managing the relationship. Both the client
and Sunsha Technologies Pvt Ltd would also establish "service levels" and monitor
these regularly. Sunsha Technologies Pvt Ltd has a proven track record of delivering
such services to several customers worldwide using this model. It comprises of:
- Well-defined offshore development software facilities
- Dedicated hardware and software infrastructure
- Dedicated high-speed communication equipment
- Dedicated team of people for the ODC
- Physical and network security
- IP protection mechanisms
- Dedicated facility
Benefits of the ODC model for the client are that it:
- Allows access to a large and diverse pool of expertise enabling quick ramp up
- Facilitates dedicated software teams with long term focus
- Leverages on STPL’s project management capabilities
- Leverages on high quality software processes
- Provides ready to use infrastructure
- Enables knowledge retention
- Exploits time zone advantage
- Ensures cost effective model