Need For E-Governance

Today, Governments worldwide are embarking on transformation exercises to raise the standards of Governance, and serve their citizens better. As expectations of citizens are constantly evolving and increasing, Governments need to diligently take measures to provide high quality, single-window services, short turn-around times and multi-channel personalized service delivery. On the other hand, they have to prioritize their financial resources more prudently, which is nothing but the taxpayer’s money. Predictably, forward looking Governments are embracing innovation in technology to transform and serve better. Leveraging a robust and flexible IT infrastructure that make the various participating departments work as a single body and offer the necessary transparency to both Government and Citizens, ideally could be the starting point. The rise of the information society has led to major changes in citizen expectations and organisational structures, cultures and working processes. Governments are following suit and adopting information society tools and working practices to remain responsive to citizen needs. The impact of egovernment at the broadest level is simply better government by enabling better policy outcomes, higher quality services, greater engagement with citizens and by improving other key outputs. Governments and public administrations will, and should, continue to be judged against these established criteria for success. eGovernment initiatives refocus attention on a number of issues: how to collaborate more effectively across agencies to address complex, shared problems; how to enhance customer focus; and how to build relationships with private sector partners. Public administrations must address these issues if they are to remain responsive.

Benefits

• Increased productivity
• Minimized manual intervention, enabling the staff to focus more on customers
• Enabled on-line monitoring of revenue collection across locations
• Enhanced customer service levels
• Be citizen friendly by providing anytime, anywhere services
• Improve operational efficiency by integrating and collaborating within and across departments
• Deliver process consistency to save money and time
• Improve responsiveness by automating information flow
• Improve revenue collections
• Ensures better distribution planning & visibility across the supply chain
• Better understanding of citizen behavior and preferences leading to improved governance
• Take advantage from embedded best practices
• Cross-Department integration
• More responsive and transparent administration
• Lower chances of corruption
• Quick service to citizens
• 24 hour remote access for transactions and services
• Elimination of manual intervention due to payment gateways and electronic transactions
• Higher revenue and enhanced cash flow
• Better understanding and goodwill among citizens

Service Offerings

Challenges

• Limited people’s support since computerization is seen more as a publicity tool, a fad or fashion, rather than for any real purpose.
• Mindset of government employees (fear of losing extra income)
• Infrastructure, power, and communication issues
• Education, illiteracy
• Absence of systematic, appropriate, flexible and stable legal environment to support the implementation of ICT
• Lack of ICT experts, especially in the top-level and middle level
• Lack of funds from the state government
• Negative perception of citizens and business community towards government department
• Long winded bureaucratic processes in launching / replicating major eGovernance projects

Services Offered To Various Departments of Government

Integrated Customer Care & Billing system catering to the revenue management needs of many departments such as

• Electricity,
• Solid Waste,
• Water & Sanitation,
• Sundry Loans,
• Housing, Real Estates,
• Informal Trade Regulation and Support
• Property Taxes.
• Water Tax
• Asset Management
• Public Greivence
• Agriculture
• Health Care
• Education
• Customs and Excise
• Tax
• Vehicle Management

Please contact us at info@sunshatech.in.